Shipping & Returns for Customers


Delivery and Dispatch Costs for Customers
In our online shop the prices for mailorder customers are calculated in Euro (€) inclusive of German VAT.

Shipping and Handling

Deliveries within Germany
For deliveries made within Germany, we charge a flat shipping/handling fee from € 5.90 (regardless of your order size).

Deliveries outside of Germany but within the European Union
For deliveries outside of Germany but within the European Union we charge a flat shipping/handling fee from € 17.00 (regardless of your order size).

Deliveries outside the European Union
Unfortunately we are not able to deliver to every country. Outside the EU we deliver to:
Switzerland, Norway, U.S.A., Liechtenstein per UPS. The shipping/handling expenses for this are € 37.00 regardless of the size of your order.
Australia, Japan, Canary Islands per German Airmail DHL. The shipping/handling expenses are from € 37.00 regardless of the size of your order.

Not all Methods of Payment are possible to deliveries outside the European Union. You will find an outline of available methods and prices in the table below: “Mailorder Customers: Shipping and handling costs”.

Methods of Payment
You can pay the following ways:

Cash On Delivery / C.O.D.
The C.O.D. method of payment is available only for deliveries made within Germany.
You pay the UPS driver upon delivery of your package. This method of payment is not very cheap. The C.O.D. fee amounts to € 7.00 in addition to the normal shipping/handling cost from € 5.90. So you have to pay a total from € 12.90.

Prepayment (by bank transfer)
After you have sent us your order, you will receive an e-mail from us with a confirmation of your order along with an invoice for the amount due. Within one week, send a bank transfer for the amount due to the bank account stated on the invoice, and on the bank transfer sheet be sure to include all important data that you received from us with the invoice.
It is very important that you include the reference number and your full name (as you entered it on your order) with the bank transfer itself.
After receipt of your transfer we will dispatch your goods. For this payment method we do not charge extra fees, just the normal shipping/handling cost from € 5.90.

Credit card (VISA, Euro/Mastercard)
If you choose to pay with credit card, we will charge the amount to your card once the goods are ready to be delivered from our warehouse. There are no extra fees, just the normal shipping/handling cost from € 5.90.

PayPal:
For this payment method we do not charge extra fees, just the normal shipping/handling cost from € 5.90. For more information about setting up a PayPal account, visit www.paypal.com.

Mailorder Customers: Shipping and handling costs

Mailorder Customers: Shipping and handling costs

Destination

Methods of Payment

 

Credit card

PayPal

Prepayment

C.O.D.

Germany
(Shipping per DHL)

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€ 6,00

European Union
(Shipping per UPS)

from € 17.00

from € 17.00

from € 17.00

Not available

Switzerland , Norway, U.S.A., Liechtenstein
(Shipping per UPS)

from € 37.00

from € 37.00

from € 37.99

Not available

Australia , Japan, Canary Islands
(Shipping per DHL)

Not available

from € 37.00

from € 37.00

Not available

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Innerhalb Deutschland versendet Tres Noir Europe für Dich mit DHL.

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